Protective Services Hotline: 419-354-9669   JFS Office: 419-352-7566   Call Center: 1-844-640-OHIO

Food Assistance

The Food Assistance Program (formerly the Food Stamp Program and nationally known as the Supplemental Nutrition Assistance Program, or SNAP) helps eligible needy Ohioans pay for food. In Ohio, recipients use an electronic benefits transfer card, the Ohio Direction Card, to buy most food or food products, with the exception of alcohol, tobacco, and hot food. Ohioans may qualify for benefits if their gross monthly household income is at or below the designated percent of the federal poverty guidelines. If you are elderly and disabled, you may have more income and still qualify. Some individuals may not qualify for food assistance based on citizenship, work rules, or other factors.

To apply, go to and fill out a Request for Cash, Food and Medical Assistance form and submit it to our agency. Once you have returned the completed form, you will be scheduled to call our toll free call center at 1-844-640-6446 to speak to one of our caseworkers, who will determine your eligibility.

For assistance with the EBT card, please visit:

Food Assistance issuance will be scheduled in the following manner:

  • If you have a new case
  • If your Food Assistance case is closed at least one day
 Last Digit  of Case Number Issuance Day of the Month
0 2nd
1 4th
2 6th
3 8th
4 10th
5 12th
6 14th
7 16th
8 18th
9 20th

CALL CENTER HOURS: M-F 8:00 am – 4:00 pm CALL CENTER PHONE: 844-640-OHIO (6446) | FAX: 419-353-6091