Protective Services Hotline: 419-354-9669   JFS Office: 419-352-7566   Call Center: 1-844-640-OHIO

The Call Center for Public Assistance will be closed on January 29th for system updates. We apologize for the inconvenience.

IMPORTANT NOTICE:   Federal Government Shutdown – Supplemental Nutrition Assistance Program Early Issuance  

Per instruction received from the United States Department of Agriculture (USDA) in response to the Federal government shutdown, Supplemental Nutrition Assistance Program (SNAP) food benefits for February will be issued early, January 16, 2019.  Counties should continue all other SNAP operations as usual.

In an effort to ensure recipients receiving their February benefits early understand that these benefits are not additional or bonus benefits the following message will be added to our customer service phone numbers and phone calls and text messages will be sent to recipients that have signed up for text messaging notifications or have a phone number provided:

February SNAP Was Delivered Early.  Customers who use SNAP EBT should keep in mind that February food dollars were issued on January 16, 2019.  This means that you may have two months’ worth of food dollars on your account this month. No food dollars will be added in February.  The early food dollars are meant to help with next month’s food.  We encourage our SNAP-participating customers to plan their purchases carefully so that they have money available to meet their food needs.

SNAP Recipients Reminded that No Benefits will be Issued in February  COLUMBUS, OHIO – The Ohio Department of Job and Family Services (ODJFS) has learned that some Supplemental Nutrition Assistance Program (SNAP) recipients have misconceptions about when they must spend benefits issued earlier this month because of the partial federal government shutdown.

The U.S. Department of Agriculture instructed states to make February SNAP benefits available to recipients by Jan. 20, since no benefits will be issued in February. In Ohio, February SNAP benefits were issued on Jan. 16. February benefits do not have to be spent by Jan. 20. There is no change to the spending/usage requirements of these benefits.  These benefits are intended to ensure recipients can shop for food in February.

Families are advised to plan accordingly and make any food assistance they receive in January stretch as long as possible. Because of this early issuance, SNAP recipients may have two months’ worth of food dollars issued to their accounts this month. No food dollars will be added in February.

Because of calls received and confusion expressed by SNAP recipients, ODJFS has added a message to its automated phone system to remind recipients that these benefits are for February.


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